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Do you have questions about our products, service agreements, or do you need help with an existing chair? Our team is here to help you with fast and personal service.
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Frequently asked questions
Service and maintenance
Our service agreements mean that we perform regular maintenance service on your chairs 1–2 times per year, or according to your wishes. You can choose a fixed cost per month, quarter or year. Service agreements also give you a 30% discount on any spare parts that need to be replaced. Contact us to get an offer tailored to your needs!
A standard service for office chairs includes a thorough check and adjustment of the chair's functions, such as the backrest, seat, armrests and mechanism. If necessary, we also perform lubrication, cleaning and adjustment to ensure optimal ergonomics and performance.
Yes, we offer on-site service for your convenience! If it is difficult to transport your chairs, we can come to you for repair or maintenance, no matter where you are in Sweden (with some exceptions for longer trips). Contact us for more information about on-site service.
Spare parts and repairs
The delivery time for our spare parts and accessories is usually 1-3 working days, depending on stock status and destination. We always aim to ship your order as quickly as possible to minimise downtime.
The repair process varies depending on the extent of the damage and whether spare parts need to be ordered. Our goal is always to handle repairs as quickly as possible and keep you informed of any timeframes.
We are currently accepting orders for spare parts and accessories via phone or email. We will be happy to help you find the right part for your chair and provide you with a quote based on your needs.
Product information and warranty
We service most types of office chairs and 24 hour chairs. If you are unsure if we can help with your specific chair, please contact us with details of the brand and model and we will get back to you with an answer!
If you have a problem with a product or need to make a warranty claim, please contact us by phone or email. Please have your receipt or order number ready for faster processing. We will help you through the claims process and ensure that any issues are resolved.
Yes, we offer trial periods on certain models for companies who want to test our chairs before purchasing. Rental may also be an option depending on your needs. Contact us for more information on available models and terms.